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Frequently Asked Questions

Contact Us

Before contacting us, we recommend browsing through our FAQ articles below, where we have outlined steps that you can take to solve most common questions and requests.

We have a number of different departments to handle a range of queries, click below to find out the right department to handle your enquiry.

Can I scan my fuel OPT receipt after I’ve made my purchase?
Can I use my Fuel Card with the Circle K Extra fuel discounts?
What is Extra?
I’m a taxi driver do I still get my discounts?
Where did Play or Park go?
What is the difference between a Circle K Site & a Circle K Express Site?
Can I request an invoice for fuel?
How can I check the balance on my gift card?
I would like to apply for a fuel card
Which products can I buy with my Circle K Gift card?
I lost my PIN / I want to change my PIN
Do I need to know the balance on my gift card?
How can I top-up my existing Circle K Gift card?
How do the Extra Levels work?
Can I split my payment in-store?
I have money on my gift card but it continues to be declined?
My fuel card is expired
Does K Freeze contain glycerol?
Can I access Extra at all Circle K sites?
Is the Circle K Gift Card usable across borders?

Our customer care team are available Monday – Friday from 09.00 until 17.00pm each week. If you cannot find your answer in the above you can contact us on 01 202 8888.

Please ensure you have all information outlined above when contacting us.

Please note our customer service team are here to try and resolve customer queries and/or issues, any threatening or abusive behaviour in any form will not be tolerated.

If you didn’t find your query above, click here.